T&C for Participants of HOOD Conferences, Training Courses, Workshops and Event Series
Version 3.1. 07. Feb 2021
These standard terms and conditions of HOOD GmbH, Keltenring 7, 82041 Oberhaching, Germany (hereafter referred to as "HOOD") apply to all services in respect of conferences, training courses, workshops, event series and similar training offers (hereafter referred to as "events") that HOOD provides for participants.
2 Registration & Contractual Arrangements
Offers made by HOOD to participate in events are subject to change and without obligation.
Legally binding registration for events as a participant may only be made online, in writing, by fax or email.
Acceptance of the participant's registration by HOOD is only binding once written confirmation of the registration (Registration Confirmation) has been received from HOOD. Confirmation may also be made by fax or email.
The decision regarding acceptance of registrations from participants is made by HOOD. There is no legal entitlement to participation.
The participant fee is per person and event and subject to VAT at the prevailing rate. It includes participation in the respective event inclusive of food and beverages, participant documentation and, if appropriate, participation in an evening event.
Participation in only part of any day's event does not give any entitlement to a reduction in the daily rate.
4 Travel and Accommodation
The customer and/or participant is always responsible for travel and accommodation. Hotel costs are to be settled by the participant directly with the respective hotel venue.
5 Payment Terms
Fees for attending events are due in full 14 calendar days after receipt of the invoice.
Invoice queries can only be considered if the reasons are made in writing to HOOD within 14 calendar days of the invoice being received.
The first reminder in respect of late payment is free of charge. An additional administration charge of 5.00 euros will be made for each subsequent reminder.
Following receipt of the registration confirmation the participant may nominate a substitute participant in writing up to 14 calendar days prior to the start of the event. This change is free of charge; multi-day events can only be changed for their entirety
Where participants have become contractual partners of HOOD GmbH, as consumers they have the following right to cancellation:
a) Cancellation Policy
Right to cancel
You have the right to cancel within 14 calendar days without reason or justification. This "cooling off" period is 14 calendar days from the day of completing the contract. To exercise your right to cancel you must notify us of your decision to withdraw from the contract in a clear statement (e.g. by post, fax or email). You may use the enclosed standard cancellation form, but this is not obligatory. Cancellations should be sent to:
HOOD GmbH, Keltenring 7, 82041 Oberhaching, Germany; Fax: +49 (0)89 45 12 53 19, email: firstname.lastname@example.org
Your right to cancel lapses prematurely if the contract was completely fulfilled at the explicit wish of both parties before you exercised your right to cancel.
b) Consequences of Cancellation
If you cancel this contract, we have to refund all payments that we have received from you, including delivery charges (with the exception of additional costs that may have arisen because you chose a method of delivery other than the cheapest standard delivery offered by us), without delay and within 14 calendar days from the day your notification of cancellation is received by us. We will use the same method of payment that you used for your original transaction for this refund, unless something else has been explicitly agreed; in any case you will not be subject to charges for this refund.
If you requested service provision to commence during the "cooling-off" period, you are required to pay us an appropriate contribution for services already performed up to the time when you notified us of your withdrawal from the contract, proportionate to the total scope of the services contained.
8 Cancellation by HOOD
HOOD is entitled to cancel the contract without notice where the participant defaults on payment of the participation fee and payment has not been made by the final deadline set. The right to cancel the contract without notice for other reasons remains unaffected.
HOOD is entitled to cancel the contract up to 14 calendar days before the start of the event if it is likely that the event cannot take place due to an insufficient number of participants. Online trainings are an exception, with a cancellation period up to 7 calendar days before the respective training starts. Any payments already made will be refunded to the participant. Any further claims against HOOD by the participant are excluded, in particular there is no entitlement to compensation in respect of travel and accommodation costs, as well as lost working time, unless the costs are as a result of gross negligence or wilful misconduct on the part of HOOD.
If an event cannot be held as a result of a force majeur (environmental disasters, fire, strikes, etc.), participants will be notified immediately. In this case the participation fee will be refunded Entitlement to compensation for travel and accommodation costs, as well as lost working time, is excluded, unless such costs arise due to gross negligence of wilful misconduct on the part of HOOD.
9 Changes to Programmes
The content of conferences may vary from the advertised programme. HOOD is entitled to substitute advertised speakers with others and to make other necessary changes whilst maintaining the overall character of the conference.
10 Video and Sound Recordings
HOOD is permitted to arrange photographic, graphic, film and video recordings of events and participants, and to use them for marketing purposes. The participant gives his/her consent to this as required. The same applies to filming by the press and/or TV companies done in agreement with HOOD.
Participants themselves are not permitted to make audio, film or video recordings of an event or participants.
11 Success guarantee
As a participant in our e-learning training course, you will get the cost of the training* reimbursed subject to the following conditions:
1. You have ordered the "CPRE FL E-Learning + 4x Tutoring incl. Certification Exam" package.
2. You have worked conscientiously through the training course in our TalentLMS e-learning system during the activation period (3 months) and successfully completed it, which means:
- You have worked through all the chapters.
- You have passed the tests for each chapter (at least 70% of the questions have been answered correctly in each case).
3. You have taken the IREB CPRE FL certification exam no later than 4 weeks after activation in our learning system has expired.
4. You inform us that you have not passed (with proof) no later than 8 weeks after an unsuccessful certification exam. In this case you have two options:
- You can book via email to retake the IREB CPRE FL exam through HOOD GmbH (for 50% of the normal examination cost, EUR 125.00 plus VAT) and we will give you access to the e-learning course in our system for a further 3 months free of charge. (The success guarantee is thereby extended. This option is only available once.)
- Or you let us know that you would like your money back for the training costs.*
*) The fees for the IREB CPRE FL certification exam that HOOD has paid on your behalf are non-refundable.
12 Liability and Compensation
All events are planned and run with the utmost care. However there is no liability for a successful training outcome.
HOOD is not liable for any loses caused by third parties (e.g.: exhibitors, participants and staff at the event location).
HOOD accepts liability for injury to life, body or health and for losses that are due to negligence or wilful infringement in respect of a cardinal duty by HOOD or its legal representatives or vicarious agents, in accordance with statutory legal requirements. Cardinal duties are duties whose fulfilment enable an orderly execution of the contract made and the adherence to which the customer is entitled to routinely expect.
HOOD accepts liability for losses that do not fall under Clause 3 when they are due to gross negligence on the part of HOOD or due to a wilful or gross negligent act of a representative or vicarious agent of HOOD. Liability is however restricted to typical foreseeable losses.
13 Copyright and Trademark Rights
HOOD grants the participant non-exclusive and non-transferable right of use in respect of all documentation handed out in hard or soft copy for the purpose of training. All rights, including reproduction and copying part or all of the event documentation, as well as making it available to the public, remain with HOOD.
No part of the event documentation or the copyright- and trademark-protected software used may be reproduced, edited, copied, distributed, broadcast or made available to the public in any form - even for training purposes - without the written permission of HOOD. This particularly applies to the use of electronic systems. Software, in particular, may not be removed from the training room.
14 Data Protection
Registration details provided to HOOD for processing the contract are digitally stored.
HOOD will treat details provided by the participant confidentially and only use them in accordance with data protection regulations. Personal details are all details stored in relation to the name of the participant.
Inventory information provided by the participant (first name, name, delivery and invoice address, email address; and depending on the payment method, bank details, credit card number and expiry date) will be stored by HOOD in its customer database and used for providing the service and for invoicing and - if necessary - passed on to any appointed service providers.
15 Providing contact details to sponsors and exhibitors
Contact details of delegates will only be provided to sponsors and exhibitors if they have interacted with the delegate concerned.
This interaction must be documented. For example, this can occur where a delegate allows a sponsor or exhibitor to scan the delegate's ID badge.
Contact information is used by sponsors and exhibitors to follow up on this interaction.
The use of this delegate contact data is subject to the data protection guidelines of the respective.
16 House Rules
The house rules at the event location are to be observed.
Changes and amendments to this contract including additional agreements are only valid when made in writing.
The law of the Federal Republic of Germany shall apply.
The sole place of jurisdiction for any disputes resulting from or in connection with the contract for which these standard terms and conditions are valid is Munich.