Terms and Conditions for Participants in HOOD Conferences, Training Courses, Workshops, and Event Series
1 Scope of application
These General Terms and Conditions of HOOD GmbH, Keltenring 7, 82041 Oberhaching (hereinafter referred to as “HOOD”) apply to all services provided by HOOD to participants at conferences, training courses, workshops, event series, and similar training programs (hereinafter referred to as “events”).
2 Registration and conclusion of contract
Offers from HOOD to participate in events are subject to change and non-binding.
Registrations for events as a participant can only be made binding via the Internet, in writing, by fax, or by email.
HOOD's acceptance of the participant's registration is only binding once HOOD has provided written confirmation of the registration (registration confirmation). Confirmation may also be provided by fax or email.
HOOD decides on the acceptance of participant registrations. There is no entitlement to participation.
3 Prices
The participation fee is per person and event date, plus the applicable statutory value added tax. It includes participation in the respective event, including meals and participant documents, and, if applicable, participation in an evening event.
Participation in an event day on an hourly basis does not entitle the participant to a reduction in the event day price.
4 Travel and accommodation
The customer or participant is generally responsible for their own travel and accommodation. Hotel costs are to be settled directly by the participants with the event hotel.
5 Terms of payment
The fees for attending the events are due without deduction 14 calendar days after invoicing.
Objections to invoices can only be considered if they are submitted to HOOD in writing within 14 calendar days of the invoice date, stating the reasons.
The first reminder after default of payment is free of charge. For each additional reminder, an additional 5.00% reminder and processing fee will be charged.
6 Rebookings
After receiving confirmation of registration, participants may designate a replacement participant in writing up to 14 calendar days before the start of the event. This rebooking is free of charge; however, multi-day event participations can only be rebooked as a whole.
7 Withdrawal
If participants have become contractual partners of HOOD GmbH, they have the following right of withdrawal as consumers:
a) Withdrawal policy
Right of withdrawal
You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period is 14 calendar days from the date of conclusion of the contract. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory. The revocation must be sent to:
HOOD GmbH, Keltenring 7, D-82041 Oberhaching, Fax: 089 45 12 53 19, Email: info@hood-group.com.
Your right of withdrawal expires prematurely if the contract has been completely fulfilled by both parties at your express request before you have exercised your right of withdrawal.
b) Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 calendar days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
If you have requested that the services should begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with respect to this contract in comparison to the total scope of the services provided for in the contract.
8 Termination by HOOD
HOOD is entitled to terminate the contract extraordinarily if the participant defaults on payment of the participation fee and the payment is not made even after expiry of a grace period set for him. The right to extraordinary termination for other reasons remains unaffected.
HOOD is entitled to terminate the contract up to 14 calendar days before the start of the event if the event cannot be held due to foreseeable low participation. An exception to this are online training courses, with a notice period of up to 7 calendar days before the start of the respective training course. Any payments already made at this point will be refunded to the participant. Further claims by the participant against HOOD are excluded; in particular, there is no claim for reimbursement of travel and accommodation costs or loss of working hours, unless the costs are incurred due to gross negligence or intentional behavior on the part of HOOD.
If the event cannot be held due to force majeure (environmental disasters, fire, strikes, etc.) or for reasons for which we are responsible (such as illness of the trainer), participants will be informed immediately. In this case, the participation fee already paid will be refunded. Claims for reimbursement of travel and accommodation costs or loss of working hours are excluded, unless such costs are incurred due to gross negligence on the part of HOOD.
9 Cancellation/postponement by the customer
The following cancellation fees will be charged:
Onsite training courses
Cancellation
- Orders can be canceled free of charge up to 14 calendar days after receipt of the order; in the event of later cancellation, the full order amount for the training course will be due.
Postponement
- Postponement is possible up to 28 calendar days before the start of the training; otherwise, the full order amount for the training will be due.
Public training courses and conferences
Cancellation
- ... up to 29 calendar days before the event: no charge
- 28 to 15 calendar days before the event: 50% of the participation fee
- 14 to 0 calendar days before the event: 100% of the participation fee
Postponement
- It is possible to rebook to a later date up to 14 calendar days before the start of the training.
A replacement participant may be named at any time in place of the registered participant. The customer will not incur any additional costs for this change.
All cancellations/postponements must be submitted to HOOD GmbH in writing.
10 Program changes
The content of conferences may differ from the program announcement. HOOD is entitled to replace announced speakers with others and to make other necessary changes while maintaining the overall character of the conference.
11 Audio, photo, and video recordings during events
Please refer to our privacy policy (version 2.0 (February 19, 2026)) under the heading Audio, photo, and video recordings during events.
12 Event-platform
To run our REConf event, we use the Swapcard event platform provided by the processor Swapcard Corporation, 6 Rue de Paradis, 75010 Paris, France. It serves as a service and networking platform for REConf. The contact information of REConf participants is forwarded to Swapcard to enable use of the platform. However, you can also make yourself invisible to other users and thus remain largely anonymous to other users in the conference app. Participants who register on the Swapcard platform agree to Swapcard's terms and conditions and privacy policy as data processor. (see: General Terms & Conditions | Swapcard und Privacy Policy | Swapcard)
13 Liability and compensation
All events are prepared and carried out with the utmost care. However, success in further training is not guaranteed.
HOOD is not liable for damage caused by third parties (e.g., exhibitors, participants, employees of the event venue).
HOOD shall be liable in accordance with the statutory provisions for injury to life, limb, and health, as well as for damages resulting from the negligent or intentional breach of a cardinal obligation by HOOD or its legal representatives or vicarious agents. Cardinal obligations are obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the customer may regularly rely.
HOOD shall be liable for damages not covered by the above paragraph 3 if they are based on a grossly negligent breach of duty by HOOD or an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of HOOD. However, liability shall be limited to typical, foreseeable damage.
14 Copyright and trademark rights
HOOD grants participants a non-exclusive and non-transferable right to use documents provided to them in physical or electronic form during an event for the purpose of further training. HOOD reserves all rights, including those of reprinting and reproducing the event documents or parts thereof, as well as making them publicly available.
No part of the event documents or the copyrighted and trademarked software used may be reproduced in any form, including for teaching purposes, processed, duplicated, distributed, publicly reproduced, or made publicly available, in particular using electronic systems, without the written permission of HOOD. In particular, the software may not be removed from the lecture rooms.
15 Data protection
Please refer to our privacy policy (version 2.0 (February 19, 2026)).
16 Contact information for partners and exhibitors
Contact information for participants will only be provided to partners and exhibitors if they have interacted with the respective participants.
This interaction must be documented. This can be done, for example, by the participant allowing the partner or exhibitor to scan their participant badge.
Contact information is used by the partner and exhibitor to follow up on this interaction.
The use of this participant contact data is subject to the privacy policy of the respective partner or exhibitor.
17 House rules
The house rules applicable at the event venue must be observed.
18 Miscellaneous
Amendments and additions to this contract, including subsidiary agreements, must be made in writing to be effective.
The law of the Federal Republic of Germany applies.
The exclusive place of jurisdiction for all disputes arising from and in connection with the contract to which these General Terms and Conditions apply is Munich.
