Utility Companies

Due to the liberalisation of energy markets and associated debundling, utility companies are having to develop new business models and products for their customers, which embrace the new competition. In this respect, requirements engineering helps to consolidate the requirements of the various stakeholders (technical necessities, commercial requirements and marketing aspects) and to develop optimal solutions.

Requirements management enables you to handle and consolidate the various guidelines (legal requirements, trade association agreements etc.) and develop an effective process solution for these guidelines. Traceability between the guidelines and process solutions is an important way of proving that the guidelines have been met and achieving quick approval by the regulatory authorities.

An additional challenge concerns the outsourcing of services. When internal services (e.g. customer billing, meter reading, telephone support, fault management  ...) are outsourced to external providers, its necessary to clearly define what requirements the service must fulfil.

HOOD helps its utility company customers in implementing effective requirements management to meet the guidelines of the regulators and ensure the efficiency of outsourcing projects.